COVID19 Community Forum

We're all in this together so let's work together!

This Community Forum is for YOU the residents and businesses in the Town of Collingwood to connect with Council, Administration and each other. We know this is a stressful and uncertain time for everyone, but we're all in this together!

Please send us your questions/suggestions in the tab below and share your positive stories, give a 'shout out' to someone who has helped you or tell us something you are thankful for.

If you are a business, we want to know where support is most needed now, as well as ideas to help with economic recovery once we get through the COVID-19 crisis. Your questions and suggestions will inform the Economic Recovery and Support Plan. Of course we would also love to hear stories about innovative business solutions or shout outs to companies who have shown creativity in the face of adversity.

Please express yourself through the Questions & Suggestions, or Stories & Shout Outs tabs below.


The Town of Collingwood has proactively implemented a number of temporary measures to help get ahead of COVID-19 and to protect Residents, Businesses, and Staff. The Town is closely monitoring the situation and is ready to ramp up Business Continuity and Essential Services Plans in the event that COVID-19 escalates. Town Staff and Council are working hard to safeguard the best interests of the community while continuing to successfully deliver Town Services.

The Town’s critical and essential services, including fire services, drinking water & wastewater treatment, snow clearing, enforcement of priority bylaws, and essential front counter customer services will continue (online and over the phone). The Town has isolated critical Staff so to ensure the continuation of essential services.

To view up to date information on the Town's measures, please visit : www.collingwood.ca/covid

We're all in this together so let's work together!

This Community Forum is for YOU the residents and businesses in the Town of Collingwood to connect with Council, Administration and each other. We know this is a stressful and uncertain time for everyone, but we're all in this together!

Please send us your questions/suggestions in the tab below and share your positive stories, give a 'shout out' to someone who has helped you or tell us something you are thankful for.

If you are a business, we want to know where support is most needed now, as well as ideas to help with economic recovery once we get through the COVID-19 crisis. Your questions and suggestions will inform the Economic Recovery and Support Plan. Of course we would also love to hear stories about innovative business solutions or shout outs to companies who have shown creativity in the face of adversity.

Please express yourself through the Questions & Suggestions, or Stories & Shout Outs tabs below.


The Town of Collingwood has proactively implemented a number of temporary measures to help get ahead of COVID-19 and to protect Residents, Businesses, and Staff. The Town is closely monitoring the situation and is ready to ramp up Business Continuity and Essential Services Plans in the event that COVID-19 escalates. Town Staff and Council are working hard to safeguard the best interests of the community while continuing to successfully deliver Town Services.

The Town’s critical and essential services, including fire services, drinking water & wastewater treatment, snow clearing, enforcement of priority bylaws, and essential front counter customer services will continue (online and over the phone). The Town has isolated critical Staff so to ensure the continuation of essential services.

To view up to date information on the Town's measures, please visit : www.collingwood.ca/covid

Town Council and Administration are listening. Please send us your questions and/or suggestions on how the Town can help you during this difficult time. 

Questions & Suggestions

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  • If someone is being quarantined and has no way of grocery shopping how do they arrange groceries without going out? No time slots left at the click and collect and that doesn’t really follow quarantine guidelines anyway...is there some sort of community volunteer group organized to help those who can’t go out for themselves?

    Kris asked 13 days ago

    Thank you for your question.

    If you or someone you know is quarantined you can call Community Connection 211 to find access to food services (delivery) as well as access to mental health support and financial assistance if needed. Their community navigators can help you find the supports you need. 

    For More information please visit: www.211oncovid19.ca. It's as easy as dialing 211, the three digit phone number for referrals to community and social services across Ontario.

  • Has the Town considered declaring at state of emergency as some of neighbouring town's have done? If so, what additional resources would that provide the town?

    Jen asked 13 days ago

    Thank you for your question.

    Council recently debated Declaring a State of Emergency at their special meeting on March 25th, and determined that Collingwood will not declare one at this time.

    The declarations by Simcoe County and the Province assist with operations in our community, and Town Council and staff have been able to effectively manage issues without activating an emergency operations centre (EOC).  However the EOC is prepared and can be activated to support our community at a moments notice.  Council and staff are watching all issues closely.

    Declaring a state of Emergency does not provide any extraordinary powers that are not already provided for in law, and does not automatically provide access to any funding programs.

  • Not really making sense to close the dump. Many people Spring cleaning and purging, while self isolating. Nothing there is touched by human encounter. Moved by machines. Will it open to public for ANY DATES,?

    PI asked 14 days ago

    Thank you for your question. The County of Simcoe manages all of the waste facilities across the county. According to their website:

    The County of Simcoe is re-opening a select number of waste facilities in a limited capacity to support urgent disposal needs only of local businesses and residents. The following facilities (chosen by their geography) will be re-opened effective Monday, March 30:

    New safety measures, reduced operating hours and restrictions have been put into effect to limit the spread of COVID-19 to protect residents and staff. 

  • Re: https://www.collingwood.ca/council-government/news-notices/collingwood-council-approves-relief-measures-residents-and I am hoping that the Town can provide further clarity on the wording below: "Waiving municipal tax penalty and interest charges for March, April, and May on current year only." Does this mean that residents can simply choose not to pay 2020 property tax bills during those three months, and they will not have to pay that tax at a later date? For example, can a resident choose to not pay their interim property tax installment which is due in May, without having to pay it in June or later in the year? Also, I believe it would be helpful if the same clarity could be applied to this benefit point, too: "Waiving water and wastewater penalty and interest charges for 90 days. Charges will continue to be calculated each month and customers will still receive a bill, however there will be no penalty for non-payment for 90 days." When I read the above, it is unclear to me whether back-taxes will be due after the 90 day period.

    www asked 14 days ago

    Thank you for your questions.  Property Tax and Water & Wastewater accounts will continue to accumulate charges based on regular installment dates and usage, respectively.  You will still be responsible for all balances on these accounts, however, if you are unable to pay or can only make partial payments, you won’t be charged any penalties or late fees for 90 days.  For taxes, any outstanding amounts after this time will be added to your July tax bill.

    The intention of these measures is to allow residents to hold onto their money for the next few months to ensure they have enough to pay for other essentials during this difficult time.

    If you have more specific questions on these matters please email finance@collingwood.ca or visit EPCOR’s COVID-19 notice page found here:  https://www.epcor.com/about/news-announcements/Pages/covid-19-customer-update-ontario.aspx

  • One of my neighbours has recently returned from a trip before this Quarantine Act was announced and is not self quarantining. Who should I report this to?

    Concerned asked 14 days ago

    We are aware that many people are not adhering to the messaging from Health Canada, the Ministry of Health, and Simcoe Muskoka District Health Unit to stay at home and self-isolate. 

    The Town is leveraging every possible communications channel to help share this important message.

    The Province has issued an Emergency Alert notifying travelers returning to Ontario that they are required by law to self-isolate for 14 days.

    If you would like to make a formal complaint, please contact our By-Law department using the methods outlined here: https://www.collingwood.ca/town-services/law-enforcement/request-law-enforcement-services(External link) .  Our By-Law officers will be providing support in the form of education and investigating complaints as well as working with our local OPP. 

  • Is there any enforcement for social distancing? I see large groups walking through parks and until the skate park was fenced off it was always busy. People are not understanding the severity of our situation.

    Username asked 14 days ago

    We are aware that many people that are not adhering to the messaging from Health Canada, the Ministry of Health, and Simcoe Muskoka District Health Unit to stay at home and self-isolate. 

    The Town is leveraging every possible communications channel to help share this important message.

    If you would like to make a formal complaint, please contact our By-Law department using the methods outlined here:  https://www.collingwood.ca/town-services/law-enforcement/request-law-enforcement-services .  Our By-Law officers will be providing support in the form of education and investigating complaints as well as working with our local OPP. 

  • Is there 2 or 5 confirmed cases in collingwood please?

    Ying asked 14 days ago

    On March 24th the Collingwood General & Marine Hospital confirmed there have been 3 confirmed outpatient COVID-cases.

    The Collingwood General & Marine Hospital as since announced that they received a directive from Public Health that moving forward news of confirmed cases will be issued by the Health Unit, not the Hospital.

    For up to date local stats from the Simcoe Muskoka District Health Unit please visit the following website: http://www.simcoemuskokahealthstats.org/topics/infectious-diseases/a-h/covid-19

  • When we shop at grocery stores, we bring the food into our house, we then proceed to lay it out on our kitchen counter and wipe it down. IF it were contaminated, is it safe to say that the "damage" would already be done by the time we brought into our house?

    Jonesy asked 14 days ago

    Hello, thank you for your question. We urge you to contact the Simcoe Muskoka District Health Unit who would be able to answer this question. 

    The phone numbers are: 705-721-7520 or 1-877-721-7520

    For further Health Unit information please visit:
     http://www.simcoemuskokahealth.org/Promos/Novel-Coronavirus


  • My son and I seem to be disagreeing on what we should do if we had symptoms, ie, sore throat, tight chest, possible fever. I think we shouldn't rush to the hospital unless something becomes severe. My son thinks we should go to the hospital as soon as we get a fever. Please advise.

    Jonesy asked 14 days ago

    According to the Simcoe Muskoka District Health Unit, If you think you have COVID-19 symptoms use the online assessment tool and follow those instructions.

    For further information please visit: http://www.simcoemuskokahealth.org/Promos/Novel-Coronavirus

  • What is being done to curb influx of tourism to Collingwood? Spring has arrived and soon tourists from the GTA will follow, unless there is a clear warning against non-essential travel. The local grocery stores are already barren wastelands and resources seem to be barely enough for residents as it is. Now is not the time for Canadian politeness. When will the town start caring for their residents and put out stringent rules to curb non-essential travel?

    BN asked 15 days ago

    Thank you for your question.  You are correct that the Ministry of Health, Simcoe Muskoka District Health Unit, and the Town of Collingwood are asking everyone to help reduce the spread by staying at home and self-isolating.

    You raise a difficult question which Council recently debated at their special meeting on March 25th.  Council has instructed staff to write a letter raising the issue of the movement of people within Ontario with the provincial government and staff will do so.

    However, we must also consider a balance with continuing to be a welcoming community, as much of our economy is based on tourism and recreation.

  • I work in a local pharmacy and i am aware of a massive spike in prescription transfers and new prescriptions being sent in for people from the Toronto area that have come to Collingwood to either self isolate or ride out the Covid 19 pandemic. Does the Collingwood Hospital have the resources to handle these additional people if the need arises. How many resporators and ICU beds does Collingwood General and Marine Hospital have ? Im really concerned about this . Prime Minister Trudeau said go home and stay home....not go to the cottage !!!

    asked 15 days ago

    Thank you for your question.  You are correct that the Ministry of Health, Simcoe Muskoka District Health Unit, and the Town of Collingwood are asking everyone to help reduce the spread by staying at home and self-isolating.

    For information on the local health capacity and resources, we recommend that you contact the Simcoe Muskoka District Health Unit, Collingwood General & Marine Hospital and Ministry of Health.

    You raise a difficult question which Council recently debated at their special meeting on March 25th.  Council has instructed staff to write a letter raising the issue of the movement of people within Ontario with the provincial government and staff will do so.

    However, we must also consider a balance with continuing to be a welcoming community, as much of our economy is based on tourism and recreation by others in the beautiful community we enjoy.

  • Relief funding must be set aside for arts workers and self-employed artists who gig out. We have lost multiple contracts and are essentially out of work indefinitely, and we are ineligible for most EI programs.

    Rochelle asked 15 days ago

    As the situation we find ourselves in changes, so does the help and information that is available to us. The Town of Collingwood now has a resource page detailing different programs and support options for people working in the arts. You can find out more information HERE

    I hope this is helpful!

    *Further to your concern about funding for arts workers who find themselves affected by lost contracts due to the COVID-19 crisis. As well as Federal Government support, there may be grants available - depending on what discipline you work in - through The Writers' Union of Canada https://www.writersunion.ca/news/emergency-relief-fund and 

    The Canada Council for the Arts https://canadacouncil.ca/covid-19-information *


    Hello and thanks for reaching out! 

    The Federal Government has announced a support program for people facing unemployment due to the COVID19 crisis called the Canada Emergency Response Benefit (CERB), that will provide a taxable benefit of $2,000 a month for up to 4 months.

    For more information on this program please click: HERE

  • Is there any financial relief available to those folks choosing not to work due to being considered high-risk, or living in a high risk household ? As of now it seems they do not qualify for emergency benefits because they are not currently sick, and have not been laid off / fired, but rather choosing self isolation. Every message says 'stay home - self isolate' yet there doesn't seem to be financial compensation unless you are forced out of work.

    immunocompromised asked 15 days ago

    Hello and thanks for reaching out! 

    The Federal Government has announced a support program for people facing unemployment due to the COVID19 crisis called the Canada Emergency Response Benefit (CERB), that will provide a taxable benefit of $2,000 a month for up to 4 months.

    For more information on this program please click: HERE

    If you find that your situation does fit within the criteria outlined on their website, you can contact the Federal Department of Finance at:

    Phone: 613-369-3710
    TTY: 613-369-3230
    E-mail: fin.financepublic-financepublique.fin@canada.ca

  • What are the hours of operation for the Collingwood landfill site?

    Anonymous asked 15 days ago

    * There is an update with regards to our local landfill sites. As of Monday March 30, 2020 the County of Simcoe has reopened four county waste sites: North Simcoe, West Gwillimbury, Nottawasaga and Oro. They will be open Monday to Friday from 9:00am to 3:00 pm. For more information you can call Service Simcoe at 705-735-6901 or email service@simcoe.ca *

    The Collingwood Waste Facility is operated by the County of Simcoe, and is currently closed to the public. For further details, please visit https://www.simcoe.ca/dpt/swm/landfills, or contact Service Simcoe by phone at 1-800-263-3199 or email at service@simcoe.ca.



  • Can the town waive some fees and services after this is over,for the rest of the year , hopefully this will provide some motivation for events , helping the towns economy

    Daryl asked 16 days ago

    Thank you for your suggestion! 

    Please note, at the Wednesday, March 25 Special Council Meeting, Council approved COVID-19 Relief Measures that will support residents and businesses through these uncertain times. 

    View the list of Relief Measures: HERE

    *All suggestions submitted will be provided to Council for consideration


  • can one central heating system for two apartments spread the virus

    ed asked 15 days ago

    Hello, thank you for your question. We urge you to contact the Simcoe Muskoka District Health Unit who would be able to answer this question. 

    The phone numbers are: 705-721-7520 or 1-877-721-7520

    For further Health Unit information please visit:
     http://www.simcoemuskokahealth.org/Promos/Novel-Coronavirus


  • Stop our high property taxes during this time and follow Toronto... I’m laid off and we won’t have $772 in tax money this month

    Claire asked 15 days ago

    At the Wednesday, March 25 Special Council Meeting, Council approved COVID-19 Relief Measures that will support residents and businesses through these uncertain times. 

    Relief Measures Include:

    • Waiving municipal tax penalty and interest charges for March, April, and May on current year only.
    • All tax payers have the option to continue to pay if desired.
    • For pre-authorized payment plans, you have the option to opt out of your current plan by contacting taxrelief@collingwood.ca or 705-445-1030 (press 1 then 2 to reach the tax department).
    • If you decided to be removed from a pre-authorized plan, once ready, you can choose to be re-enrolled within 2020 and have the remaining amounts re-calculated into a monthly payment plan by contacting the Tax Department.
    • Waiving water and wastewater penalty and interest charges for 90 days. Charges will continue to be calculated each month and customers will still receive a bill, however there will be no penalty for non-payment for 90 days. Account holders will be able to make payment arrangements with EPCOR on an individual basis at 705-443-1800 or www.epcor.com

  • I am a registered nurse in Collingwood and have been contacted by a few patients who work in engineering offices and report they are being force to go to their offices under the "essential service" order. Their jobs can definitely be done at home but they are being told by management / owners that their work is colaberative and it's essential that they come back into their office. They fear being fired / layer off and have had colleagues who questioned this directive " let go". Would the Town of Collingwood have any way of addressing this concern.

    Kristine Bouchard asked 9 days ago

    Thank you for your inquiry, it is important to hear the concerns of our residents.

    The recommendation from our local Public Health Officials at the Simcoe Muskoka District and Ontario Public Health is to limit trips into the community. Ontario's Health and Safety laws require employers to take every reasonable precaution to protect workers. If employees are concerned for their safety in the work environment they should contact their organizations Health and Safety department to discuss their concerns. For more information on workplace health and safety please click HERE

    For information on financial support available from the Federal Government please click HERE

  • is the boat launch available to use?

    harvie pittman asked 7 days ago

    Thank you for question!

    The Harbour Marina is closed to the public under the Emergency Measures Act to help prevent the spread of COVID-19. Mooring season is currently suspended until further notice. There are no Town personnel attending to the Harbour until the Provincial emergency orders have been lifted.

  • I would like to safely pick up rubbish as I walk several times a day. May I use a green bag or should I obtain a city bag from town hall? Once full and possibly too heavy to carry far, where will I deposit the bag to have it picked up with regular collection?

    piker asked 7 days ago

    Hello,  

    Thank you for your question! We appreciate our residents taking pride in our community during these unprecedented times. 

    We welcome any garbage collection along the trails and in the parks. Individuals can leave a bag beside a Town of Collingwood Parks Department garbage container.  Please remember to wear gloves, practice safe physical distancing from others and do not pick up anything hazardous. 

  • Honestly , I think the best thing you can do for everyone , business and personal would be to suspend or reduce property taxes while the pandemic is occurring . I understand the importance tax plays in keeping a government functioning , but I think this legit could reduce some of the issues we have going on in our community .

    EradisBehaviour asked 5 days ago

    Hello, 


    Thank you for contacting us with your concerns. We understand that residents may experience many challenges during these unprecedented times. Council approved COVID-19 Relief Measures that will support residents and businesses through these uncertain times. 

    Relief Measures Include:

    • Waiving municipal tax penalty and interest charges for March, April, and May on current year only.
    • All tax payers have the option to continue to pay if desired.
    • Waiving water and wastewater penalty and interest charges for 90 days. Charges will continue to be calculated each month and customers will still receive a bill, however there will be no penalty for non-payment for 90 days. Account holders will be able to make payment arrangements with EPCOR on an individual basis at 705-443-1800 or www.epcor.com


    The intention of these measures is to allow residents to hold onto their money for the next few months to ensure they have enough to pay for other essentials during this difficult time. For more information on relief measures please visit our website HERE.

  • I'm currently unable to make rent since I lost my job, and the ei/cerb benefit is not enough to cover it once bills and groceries have been taken care of. Will there be any relief for landlords and/or tenants in the near future? I am worried this will damage the relationship between landlords and tenants and end with many unfortunate evictions once this is all behind us.

    Duncan C. asked 5 days ago

    Thanks for reaching out!

    While these are uncertain times, for both tenants and landlords, there are some safeguards that have been put into place to protect you. The provincial government has said that "no person who cannot afford their rent due to financial concerns amid the COVID-19 pandemic will be evicted". You can find more information HERE

    And today is the day the federal government's COVID-19 benefits program portal has opened, find out how to apply HERE

    Perhaps it would be a good time to speak with your landlord, to express your concerns, and come up with a mutually agreeable plan. These are unprecedented circumstances and everyone is learning, together, how best to proceed.


  • Please ask all of the stores currently open selling groceries to please provide a click/call and curbside/vehicle drop off option instead of indoor shopping. At the moment only Loblaws is providing this service and they are fully booked. Not having shoppers in stores would cut down the risk to everyone immensely.

    Helenamumo4 asked 5 days ago

    Hello,

    You raise a valid concern about the challenges we face during this pandemic.

    There are several options for individuals who would like to limit their trips into the community for essential items such as groceries. Several larger grocery stores and independent grocers do offer online shopping with curbside pick-up and delivery options.

    The best place to find information is by calling Community Connection 211. It's as easy as dialing 2-1-1, the three digit phone number for referrals to community and social services across Ontario. For more information please visit their website HERE.  

  • Does anybody know if gardening seasonal workers can start in the next few weeks. My roomate cleans gardens in spring, maintains them all summer, and puts to bed in fall. He is insisting that he will work this whole season, because he is outside and doesn't see his customers. Collingwood, wasaga, and all along the mountain are where the most of his customers are. I was wondering if they are allowed to work this season, in these areas, and if not why.

    Ferne asked 5 days ago

    We appreciate you reaching out to us to clarify your concerns.

    According to the Essential Business listing set out by the Provincial Government landscape maintenance is permitted as long as it conforms to the below provisions.

    Essential Workplaces:

    “#20 -  Maintenance, repair and property management services strictly necessary to manage and maintain the safety, security, sanitation and essential operation of institutional, commercial, industrial and residential properties and buildings.”

    1. Landscape construction (Constructing pathways, adding flower beds, grading work etc) would not be permitted as essential.
    2. Any maintenance work of existing areas for all institutional, commercial, industrial and residential properties and buildings will be permitted. 


    As always, when in the work place you must continue to practice safe physical distancing between workers of at least 2 meters.

    See the full list of Essential Businesses  HERE

    For more information you can also call the Ontario Stop the Spread Business Information Line: 1-888-444-3659

  • Because I'm working from home and my schedule is pretty hectic, I go and play ball with my dog at the park in the morning and at lunch for 15min (i.e., so I can tire her out and she doesn't bother me while I work). No one is ever there, plus I feel more comfortable there because it's a large open space and the walking paths have quite a few people and are quite narrow (i.e., I'm trying to limit my chance of exposure and human interactions as much as possible). I'm completely aware that my dog should not be off-leash. We play in a secluded corner and if I see other people, I do leash her. She is not aggressive and doesn't approach others (i.e. people or dogs), but I leash her so other people that don't know my dog have peace-of-mind. I went out today and a person who lives adjacent to the park approached me to tell me that I was not allowed to be there. :( Just to clarify, I can be at the "park", as long as I am not playing on the "playground equipment", correct? I've seen quite a few Town trucks drive by and they haven't indicated that I was doing anything wrong..

    CS asked 3 days ago

    Thank you for contacting us for more information on proper use of parks during these times. We understand to maintain a healthy balance during self-isolation that outdoor activities have many benefits for both yourself and your pet.

    On March 30th the Provincial Emergency Measures Act expanded to include the closure of many outdoor recreation facilities including, but not limited to, playgrounds, off-leash dog parks, basketball courts and other outdoor recreational amenities. Green spaces in parks, and trails remain open for walkthrough access, but individuals must maintain a safe physical distance of at least two meters apart from others. 

    Additionally, please note that dogs must be on a leash at all times outside of the owners of property, including all Town of Collingwood parks. Dogs being off leash can cause additional close contact between individuals if they have to separate their dogs even when not intended. Please note the Town of Collingwood Responsible Pet Ownership By-law 2012-16 states:

    “10.1 No owner of a dog shall allow their dog to run at large. For purpose of Section 10.1 , a dog shall be deemed to be running at large if found on any lands, public or private, within the boundaries of the Town of Collingwood other that the premises of the owner of the dog and when so found it is not under the control of a competent person by means of a leash.”

    We encourage residents to continue to be active and enjoy our parks and trails while remaining mindful of the preventative restrictions in place by the Province and continue to operate within the law. 

  • Is the Arboretum open to walk through?

    TayNez asked 3 days ago

    Hello, 

    Thank you for your question!

    Currently, green spaces in parks, and trails remain open for walkthrough access, but individuals must maintain a safe physical distance of at least two meters apart from others.

    Please continue to safely enjoy the outdoors as the weather continues to improve. 

  • Does the town encourage residents who live full time in Toronto to come back and forth from their Toronto home to their weekend homes amid COVID 19? Because I'm seeing that

    Tammy asked 2 days ago

    Hello,

    Thank you for contacting us with your concerns.

    The Town of Collingwood has been very clear in our message that we encourage all residents to stay at home and abide by social distancing protocols. We emphasize that people with homes and residences in Collingwood should stay at home, and respect the restrictions imposed by government so everyone remains as safe as possible. Mayor Brian Saunderson has communicated that residents both full-time and part-time need to stay home and to only make trips into the community for essential items. 

    Please visit our website to hear more statements by Mayor Saunderson on the Town’s reponse to COVID-19. https://www.collingwood.ca/council-government/town-council/covid-19-updates-mayor-saunderson


  • Has an official announcement been sent or communicated regarding “vacation/part time” visitors. Specifically, asking those with cottages or rentals to prohibit use at this time?

    BTW asked 1 day ago

    Hi there, 

    Thank you for taking an opportunity to contact us. 

    The Town of Collingwood has been very clear in our message that we encourage all residents to stay at home and abide by social distancing protocols. We emphasize that people with homes and residences in Collingwood should stay at home, and respect the restrictions imposed by government so everyone remains as safe as possible. Mayor Brian Saunderson has communicated that residents both full-time and part-time need to stay home and to only make trips into the community for essential items. 

    Please visit our website to hear more statements by Mayor Saunderson on the Town’s reponse to COVID-19. https://www.collingwood.ca/council-government/town-council/covid-19-updates-mayor-saunderson

  • I’ve seen a number of questions on this forum where you have suggested people contact 211 or go to their website. I have had similar questions to those I’ve seen: how does someone who is quarantined or who is high risk get food without going to a store? Or, please ask our Collingwood grocery stores to increase or start a grocery pickup process (only Loblaws has it and usually there are no time slots available). 211 has no information on either of those. It is pointless and a community disservice to refer people to an organization that has no information to provide.

    Franklin asked 1 day ago

    Hi there,

    211 is a national helpline to find and connect people with services available in our community.  You can call 2-1-1 and speak directly with a Community Navigator that will be able to assist in finding essential services and support available in our area based on your needs.

    For those interested in local Food Delivery options, enter "Collingwood" when visiting THIS LINK for organizations that can help.

    Below are also a few different ways you can get in touch with a 211 Community Navigator:

    • Request a Call from 211 by clicking HERE
    • Email 211 your Question by clicking HERE
    • Live Chat with a Community Navigator by clicking HERE


    To browse a full list of topics 211 can assist you with visit their website: https://211ontario.ca/211-topics/browse-all-topics/ Each topic has a subtopic to help you understand the types of help that are available.  Just refine your search to the community you are interested in. If you still cannot find a program or service to help you, please call 2-1-1 and someone will be happy to double check for you.

  • Are the collingwood trails ( not at the waterfront ) closed to the public ?

    Christy asked 1 day ago

    Hello, 

    Thank you for reaching out to us!

    Currently, trails are open for use. As always, we remind trail users to exercise proper trail etiquette and physical distancing. 

    Check out our interactive parks and trails map for any closure information  HERE

    Here are some helpful trail etiquette tips:

    • Pedestrians always have the right of way. Cyclists should ring a bell or call out "passing left" when approaching pedestrians and if necessary, dismount. 
    • Stay to the right of the trail. 
    • When overtaking others, pass on the left and sound a warning by bell or voice. 
    • Do not block the trail. 
    • Your pet must be on leash at all times.